FAQ
Original Artwork FAQs
Are originals framed?
All originals are sold unframed and shipped flat packed in acid free tissue, backed with rigid board, in a small gift box. For the best protection and display, we recommend professional framing with UV glass and acid free mounts. If you’d like help with framing, simply get in touch, we're happy to discuss your options.
How are originals shipped?
UK
All UK orders for originals are shipped free of charge via Royal Mail Tracked & Signed.
Please allow 2–7 working days for delivery.
International
We ship worldwide via Royal Mail International Tracked & Signed.
Shipping is added at checkout and is £15
Delivery usually takes 3–10 working days
Import Duties, VAT and Taxes
Original artworks are zero rated for import duty (0% customs duty) in most countries worldwide.
However, any local VAT, sales tax, GST, or other import charges (typically 0–10% or more of the artwork value + shipping) are the buyer’s responsibility and are usually collected by the courier upon delivery.
Prefer no surprises? Just message us after purchase and we'll quote a fully prepaid (DDP) option.
What’s included with each original?
Every piece comes with:
– a signed certificate of authenticity
– a handwritten thank you note
– a print of the original sketch and/or a small extra drawing – little keepsakes from the studio
The artwork is wrapped in acid free tissue, backed with board, and packed in a sturdy gift box for safe travel.
How should I care for my original artwork?
All of our originals – whether pastel, watercolour, coloured pencil, graphite, charcoal, or mixed media – are delicate and must be displayed behind glass to protect them for generations.
We strongly recommend professional framing with UV-protective or museum glass and acid free mount/backing board.
Hang away from direct sunlight, strong artificial light, and sources of heat or high humidity (bathrooms, kitchens, above radiators).
Never touch the artwork surface – natural oils from fingers can leave permanent marks.
Dust only the glass with a soft microfibre cloth.
If the artwork ever needs cleaning or repair, please consult a qualified conservator.
Print FAQs
What paper and ink are the prints on?
All prints are produced by The Print Space in London on Hahnemühle German Etching 310gsm paper using archival giclée inks. The paper is highly textured, acid free, and eco friendly with a soft, warm tone, giving a realistic original feel.
Are prints signed?
Open edition prints are unsigned unless otherwise stated, unnumbered, and come with a certificate of authenticity offering a high quality reproduction for collectors and decor enthusiasts. Check listings for details.
Are prints framed or unframed?
All prints are sold unframed and shipped in a wide tube or flat in a stiff mailer, depending on size.
Shipping & delivery
UK: 3–7 working days - £6.50
International: 7–14 working days - £15
All orders are tracked.
Import Duties, VAT and Taxes.
Local VAT, sales tax, GST or any other import charges (typically varying by country) are the buyer's responsibility and are usually collected by the courier upon delivery.
How should I care for my fine art print?
Your print is produced with archival giclée inks on Hahnemühle German Etching paper and will last over 100 years if cared for properly.
We advise to frame your print behind glass with an acid free mount.
Hang away from direct sunlight and strong artificial light.
Keep in a stable environment (normal room temperature and humidity).
Dust the glass gently with a microfibre cloth; never clean the print surface directly.
Greetings Card FAQs
What are the cards like?
All cards are size 5x7 inches either landscape, portrait, or tent fold, see listing pictures for details. They are printed on textured 310gsm white paper with a matte finish. Blank inside for your message. Each card comes with a crisp white envelope.
Single cards
Order any design individually. Single cards are supplied with a white envelope and posted in a stiff mailer to arrive safely.
Packs of 8
Eight identical cards of the same design, supplied with eight white envelopes. The set is neatly presented in a textured white gift box then carefully wrapped and posted in a protective box.
Shipping & delivery
All cards are printed by Pennybatch Gallery in Somerset who are members of the fine art trade guild. The cards are then folded, wrapped and dispatched by ourselves.
UK: 2–4 working days - £1.50 + £0.25 per each additional card
International: 7–14 working days - £3.50 + £0.50 per each additional card
All orders are tracked and sent as a large letter. UK orders over £20 qualify for free shipping.
Import Duties, VAT and Taxes
Any local VAT, sales tax, GST or any other import charges (typically varying by country) are the buyer's responsibility and are usually collected by the courier upon delivery.
Prefer no surprises? Just message us after purchase and we'll quote a fully prepaid (DDP) option.